“We are seeing the positive impact of the coaching tools on a weekly basis. Relationships between colleagues as well as those between supervisors and teams are improved. Our leaders have learned essential skills in communication and self-awareness. And teams are much more willing to speak up when things aren’t working. The value of having a common language (promises/consequences, tough conversations, 1s and 2s, etc.) has been incredibly powerful. When Handel Group said the coaching will drive greater business results I was somewhat skeptical at first, however, we’re now seeing teams collaborating & working more effectively across the organization, which is critical in a highly matrixed organization like ours.”
– Amy Howe | President and COO, Ticketmaster NA